Privacy Policy

Introduction

CityRefresh Papillion Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our towing and roadside assistance services or visit our website.

Information We Collect

When you contact us for services, we collect information necessary to provide those services. This may include your name, phone number, location, vehicle information such as make, model, and license plate number, and payment information when you pay for services.

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages you visit. We may also collect information through cookies and similar technologies to improve your browsing experience.

How We Use Your Information

We use the information we collect to provide and improve our towing services, including dispatching drivers to your location, communicating with you about service requests, processing payments, and maintaining records of services provided.

We may also use your information to send you service updates, respond to your questions or complaints, comply with legal obligations, and prevent fraud or other prohibited activities.

Information Sharing

We do not sell your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors, insurance companies when necessary for claims, and technology providers who help maintain our systems.

We may also share information when required by law, such as in response to court orders or legal requests, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption for sensitive data like payment information, and limiting access to personal information to employees who need it to perform their jobs. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services, maintain records for business purposes, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information. You can request access to the information we have about you, ask us to correct inaccurate information, or request deletion of your information, subject to legal requirements that may require us to retain certain records.

You can also opt out of receiving marketing communications from us, though we may still need to send you service-related messages about your towing requests.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, analyze website traffic, and understand how visitors use our site. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at hello@papilliontowing.com or call us at (402) 749-5887. You can also reach us by mail at 304 Olson Dr Suite 213, Papillion, NE 68046.